Engagement Models
Each engagement is scoped around your workflows, data, and integration landscape. Project fees cover design, build, deployment, and an agreed window of stabilization support. We document assumptions up front, align on success metrics, and deliver against a fixed timeline so there are no surprise charges mid-flight.
Focused Build
- Single production AI system tailored to one high-impact workflow
- Four-week delivery cycle from kickoff to go-live
- Core integrations with your existing tools and data sources
- Thirty days of post-launch support and tuning
- Performance dashboard for usage and outcome tracking
Full Integration
- Up to three interconnected AI systems across teams or channels
- Eight-week delivery with staged releases and validation checkpoints
- Advanced integrations, APIs, and orchestration with your stack
- Ninety days of support including incident response and refinements
- Custom training for administrators and power users
- Priority communication with a dedicated project lead
Custom Partnership
- Unlimited AI systems scoped to your roadmap and governance needs
- Dedicated team aligned to your operating cadence and stakeholders
- Full infrastructure and security audit before and after deployment
- Ongoing optimization cycles driven by real usage and business KPIs
- SLA-backed response times and escalation paths
- Quarterly business reviews and strategic roadmap sessions
Ongoing Support
After launch, many clients choose a subscription for monitoring, improvements, and expanded capabilities. Support plans are billed monthly or annually and can be adjusted as your volume and complexity grow. This keeps your systems reliable, compliant, and aligned with evolving products and policies without maintaining a full in-house AI operations team.
Monitoring & Maintenance
Proactive health checks, alerting, and incident response so production AI workloads stay stable. We track latency, error rates, and model drift, applying patches and configuration updates before issues affect customers or internal teams.
Performance Optimization
Continuous refinement of prompts, retrieval, and business rules based on analytics and feedback. We run structured experiments, document wins, and roll improvements into your live environment with clear change control.
Feature Expansion
Roadmap-driven additions such as new channels, languages, or integrations. Scope is planned in sprints so you can prioritize revenue-critical capabilities while keeping spend predictable.
Priority Support
Named contacts, faster turnaround on requests, and direct access to senior engineers when you need answers or custom changes. Ideal for regulated industries and high-traffic customer-facing systems.
Frequently Asked Questions
Below are answers to common questions about timelines, support, upgrades, commercial terms, security, and industries we serve. If you need detail for your specific stack or compliance regime, use the quote form and we will respond with a tailored overview.
Most Focused Build projects run on a four-week timeline from signed scope to production. Full Integration engagements typically span eight weeks with staged releases. Enterprise programs vary by audit depth, number of systems, and procurement steps; we provide a detailed schedule during discovery.
Subscriptions cover monitoring, maintenance, optimization, and a defined volume of change requests per period. Exact inclusions depend on your tier: all plans include uptime-oriented support; higher tiers add strategic reviews, faster SLAs, and expanded feature development bandwidth.
Yes. You can expand from a single system to multiple systems, add support coverage, or move into an enterprise partnership as your needs grow. We credit completed work toward larger engagements where scope overlaps, and we re-quote any net-new capabilities.
Fees are tied to delivered milestones and documented in your statement of work. If a milestone cannot be met due to our failure to perform, remedies are defined contractually. We do not offer blanket refunds for change-of-mind after work has begun; we instead prioritize clear scope and regular checkpoints.
We follow least-privilege access, encryption in transit and at rest where applicable, and environment separation for development versus production. Data processing terms, subprocessors, and regional requirements are addressed in your agreement and our security documentation.
We work with SaaS, e-commerce, professional services, technology companies, and other digital-first organizations that run high-volume workflows. If your sector has specific compliance needs, we align architecture and support to those constraints during discovery.