Last updated: March 2026
The Collective AI (“The Collective AI,” “we,” “us,” or “our”) operates an AI product lab based in Canada. These Terms of Service (“Terms”) form a binding agreement between you and The Collective AI. By accessing our website, submitting information through it, or entering into a separate written agreement for services, you agree to these Terms and any additional terms that apply to a specific engagement.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, you must not use our website or services.
1. Acceptance of Terms
By using our website, requesting information, or purchasing or receiving services from us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (where applicable), as each may be updated from time to time.
Where a separate master services agreement, statement of work, order form, or other written contract (“Commercial Agreement”) applies to a particular engagement, the Commercial Agreement controls to the extent it conflicts with these Terms on that engagement; otherwise, these Terms supplement the Commercial Agreement.
2. Services Description
The Collective AI designs, builds, deploys, and supports intelligent systems and related services for business customers. Depending on the engagement, our services may include, without limitation:
- AI systems and integrations: Custom software, workflows, and integrations that incorporate artificial intelligence, automation, and data connectivity into your operations.
- AI support agents: Systems intended to assist with customer or user interactions across channels such as chat, email, or messaging, subject to configuration, policies you provide, and applicable law.
- AI sales assistants: Systems intended to support lead engagement, qualification, routing, or funnel activities in accordance with your sales processes and compliance requirements.
- Knowledge systems: Internal or external knowledge-oriented tools that allow users to query, retrieve, or synthesize information from documents, databases, or connected systems you authorize.
- Professional services: Discovery, architecture, implementation, training, monitoring, optimization, and advisory work related to the foregoing.
Features, performance, availability, and timelines depend on the scope agreed in writing, your cooperation, third-party systems, and factors outside our reasonable control. We do not guarantee specific business outcomes unless expressly stated in a Commercial Agreement.
Artificial intelligence outputs can be incorrect, incomplete, or inappropriate in particular contexts. You are responsible for human oversight, validation, and use of outputs in compliance with law and your internal policies, especially in regulated, high-risk, or safety-critical environments.
3. User Obligations
You agree to:
- Provide accurate, current, and complete information when you contact us or use forms on the site, and to update it as needed.
- Use our website and services only for lawful purposes and in accordance with these Terms and any instructions we provide for security or acceptable use.
- Not misuse our systems, including by attempting to gain unauthorized access, interfere with operation, scrape or overload our infrastructure in a manner that harms service quality, or introduce malware or harmful code.
- Comply with all applicable laws, including privacy, anti-spam, consumer protection, intellectual property, export, sanctions, and industry-specific requirements relevant to your use case.
- Ensure that any data, content, or credentials you provide to us or that you cause to be processed through our services are owned or licensed by you or you have the rights and consents necessary for us to process them as contemplated by the engagement.
- Maintain the confidentiality of any accounts or credentials we issue to you and notify us promptly of suspected unauthorized use.
You will not use our services to generate or disseminate unlawful content, to harass or defraud others, or to infringe third-party rights. We may suspend or terminate access where we reasonably believe you have breached these obligations or where required by law.
4. Intellectual Property
Our materials
As between you and The Collective AI, we and our licensors retain all right, title, and interest in and to our website, branding, pre-existing tools, templates, methodologies, and general know-how, and any improvements thereto, excluding your confidential information and your pre-existing materials.
Deliverables and licenses
Unless a Commercial Agreement states otherwise, ownership and license rights in work product and deliverables are as set out in that agreement. In the absence of a Commercial Agreement, we grant you a non-exclusive, non-transferable license to use deliverables solely for your internal business purposes in connection with the project for which they were created, subject to payment in full of applicable fees.
Your content
You retain ownership of your data and materials supplied to us. You grant The Collective AI a non-exclusive license to use, process, store, and display such materials as reasonably necessary to provide the services, improve our offerings where permitted by law and contract, and comply with legal obligations.
Feedback
If you provide suggestions or feedback about our products or services, you grant us the right to use that feedback without restriction or compensation to you, except where prohibited by law.
5. Payment Terms
Fees, invoicing, taxes, and payment methods are set out in a Commercial Agreement or, for purchases made through our website or other channels we designate, at the prices and terms presented at the time of purchase.
- Unless otherwise stated, fees are quoted in the currency specified in the Commercial Agreement and are exclusive of applicable taxes, duties, and government charges, which you are responsible for paying where required.
- Invoices are due within the period stated in the Commercial Agreement. Late amounts may bear interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law.
- We may suspend services for material non-payment after reasonable notice where contractually permitted.
- Refunds, if any, are governed by the Commercial Agreement or the refund policy stated at the time of purchase.
6. Confidentiality
Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms or the applicable engagement and will protect it using reasonable care, at least the same degree of care it uses for its own similar information.
Confidential Information does not include information that is public through no fault of the receiving party, rightfully received from a third party without restriction, independently developed, or required to be disclosed by law (provided, where permitted, reasonable advance notice is given). Upon request or termination, the receiving party will return or destroy Confidential Information as instructed, subject to standard backup and legal retention practices.
7. Limitation of Liability
To the fullest extent permitted by applicable law, The Collective AI and its directors, officers, employees, contractors, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunities, arising out of or related to these Terms, the website, or our services, whether based in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.
To the fullest extent permitted by applicable law, our aggregate liability for all claims arising out of or related to these Terms, the website, or services provided in the twelve (12) months preceding the claim (or, if shorter, the term of the relevant engagement) will not exceed the greater of (a) the fees you paid to The Collective AI for those services in that period or (b) one hundred Canadian dollars (CAD $100), except that this cap does not apply where limited by applicable law (including statutory consumer rights where they apply).
Some jurisdictions do not allow certain limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law. You acknowledge that AI systems involve inherent limitations and that you assume responsibility for decisions made using outputs from such systems.
8. Termination
You may stop using our website at any time. We may suspend or terminate your access to the website or to services where permitted by contract or law, including for breach of these Terms, non-payment, security risk, or legal requirement.
Termination of a Commercial Agreement is governed by that agreement. Upon termination, provisions that by their nature should survive (including intellectual property, confidentiality, limitation of liability, governing law, and dispute resolution) will survive.
9. Governing Law
These Terms and any dispute or claim arising out of or in connection with them, the website, or our services (including non-contractual disputes) are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles that would require the application of another jurisdiction’s laws.
10. Dispute Resolution
The parties will first attempt in good faith to resolve any dispute through direct negotiation. If the dispute is not resolved within thirty (30) days of written notice from one party to the other, either party may pursue remedies in the courts described below, except where injunctive or equitable relief is sought to protect intellectual property or confidential information, which may be sought in any court of competent jurisdiction.
Subject to applicable law and any mandatory arbitration or venue rules that cannot be waived, you agree that the courts of the Province of Ontario, sitting in Toronto, Ontario, Canada, have exclusive jurisdiction over any legal action or proceeding arising out of or relating to these Terms or our services, and you submit to the personal jurisdiction of those courts. You waive any objection to venue in those courts.
If you are a consumer in a jurisdiction that grants you non-waivable rights regarding dispute resolution or venue, those rights remain available to you.
11. Changes to Terms
We may modify these Terms from time to time. We will post the updated Terms on this page and revise the “Last updated” date. For material changes, where we have your contact information, we may also notify you by email or through the services. Your continued use of the website or services after the effective date of changes constitutes acceptance of the revised Terms, except where applicable law requires a different form of consent.
If you do not agree to the revised Terms, you must stop using the website and, where applicable, terminate services in accordance with your Commercial Agreement.
12. General
Entire agreement. These Terms, together with any Commercial Agreement and Privacy Policy that apply, constitute the entire agreement regarding the subject matter and supersede prior discussions for that subject matter, except as expressly stated.
Assignment. You may not assign these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.
No waiver. Failure to enforce any provision is not a waiver of future enforcement.
Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in effect.
Notices. Legal notices to The Collective AI should be sent to the contact address we publish for legal notices or to hello@thecollective.ai unless a Commercial Agreement specifies otherwise.
If you have questions about these Terms, contact us at hello@thecollective.ai.